Delivery for orders above Rs.1000
Pondicherry 605001 0 My Cart

1. Svgs , a partnership firm incorporated under Indian Partnership act, 1932 and having registered office (address) is the registered owner / License of the website dealing in retailing of food and non-food products.

2. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully.

3. This document is an electronic record in terms of Information Technology Act 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

4. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website through computer, tab or mobile or through any electronic aid that support the Website / Mobile Application .

5. Your use of the Website/Application and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable including the policies which are incorporated, amended from time to time. By use of the Website/ Mobile Application You shall be contracting with SVGS and all such terms and conditions including the policies constitute your binding obligations, with SVGS.

6. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer through the Website/Mobile Application by providing Registration Data while registering on the Website / Mobile application as Registered User using the computer systems/tab or mobile application. SVGS allows the User to surf the Website / Mobile app for making purchases after registering on the Website / Mobileapp. The term "We", "Us", "Our" shall mean SVGS.

7. When You use any of the services provided by us through the Website / Mobileapp, including but not limited to Product Reviews You will be subject to the rules, guidelines, policies, amendments, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove any portions of these Terms of Use, at any time without any prior notice. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. Your continued use of the Website / Mobileapp following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website / Mobileapp.


When you use Svgs Services, or send Emails, Text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as Emails, Text messages, mobile push notices, or notices and messages on this site or through the other svgs Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Services overview

• As part of the registration process on the Website / Mobileapp, SVGS may collect the following details personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, present and permanent address, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information License & Site access

• SVGS grants you a limited sub-license to access and make personal use of this Website / Mobileapp and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SVGS. The Website / Mobileapp and its source code is an exclusive property of SVGS. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of SVGS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of SVGS and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or SVGS’s name or trademarks without the express written consent of SVGS. Any unauthorized use terminates the permission or license granted by SVGS

Account & Registration Obligations

• All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the Website / Mobile app. By agreeing to the terms and conditions, The user agrees to receive promotional communication upon registration. The customer can opt out by contacting the customer service. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

SVGS does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the SVGS Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their SVGS Household. SVGS reserves the right to refuse service, terminate accounts, terminate your rights to use SVGS Services, remove or edit content, or cancel orders in its sole discretion.


• All the products listed on the Website / Mobile app will be sold at competitive prices. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. The prices of most of the products do fluctuate on a periodical basis. Prices prevailing at the time of delivery is the final pricing and additional charges will be collected or refunded as the case may be at the time of the delivery of the order. The sale of products listed on the Website/Mobile app is subject to availability. SVGS shall not be held liable in case the product chosen by You cannot be supplied for reasons beyond SVGS’s control.

Cancellation by Site / Customer

• You as a customer can cancel your order at least 2 hours before the start time of your delivery slot or anytime up to the cut-off time of the slot, you can simply call our call center & request this change. Refunds will be credited to your ‘Svgs Wallet’. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website / Mobile app, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and Refunds will be credited to your ‘Svgs Wallet’ on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

• That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by SVGS for re-delivery shall be claimed from you.

• That you will use the services provided by the SVGS, Stores/Website / Mobileapp, its affiliates, consultants and contracted companies, are for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

• You will provide authentic and true information in all instances where such information is requested of you. SVGS reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated Website / Mobileapps without prior intimation whatsoever that you are accessing the services available on this Website / Mobileapp and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

• That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

• That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Website / Mobileapp for any of the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

• Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

• Gaining unauthorized access to other computer systems.

• Interfering with any other person's use or enjoyment of the Website / Mobileapp.

• Breaching any applicable laws;

• Interfering or disrupting networks or Website / Mobile app/ connected to the Website / Mobile app Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


• We have made every effort to display the products that appear on the Website / Mobile app/ as accurately as possible. However, as the actual image you see will depend on your monitor/gadget screen, we cannot guarantee that your gadget’s display of any colour will be accurate.

Governing Law and Jurisdiction

• This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Puducherry shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by SVGS and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Puducherr. The Court of judicature at Puducherry alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

• All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Website / Mobile App or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of SVGS.

• Such disclosure, submission or offer of any Comments shall constitute an assignment to SVGS of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, SVGS owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

• SVGS will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. SVGS is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website / Mobile App will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website / Mobile App will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

• SVGS does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website / Mobile App. You grant SVGS the right to use the name that you submit in connection with any Comments.

• You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify SVGS and its affiliates for all claims resulting from any Comments you submit. SVGS and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

If you do post content or submit material, and unless we indicate otherwise, you grant SVGS a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SVGS and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SVGS for all claims resulting from content you supply. SVGS has the right but not the obligation to monitor and edit or remove any activity or content. SVGS takes no responsibility and assumes no liability for any content posted by you or any third party

Copyright & Trademark

• SVGS, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website / Mobile app. Access to this Website / Mobile app does not confer and shall not be considered as conferring upon anyone any license under any of SVGS or any third party's intellectual property rights.

• All rights, including copyright, in this Website / Mobile app are owned by or licensed to SVGS. Any use of this Website / Mobile app or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SVGS.

• You may not modify, distribute or re-post anything on this Website / Mobile app for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of SVGS, its affiliates, its partners or its suppliers.

• All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website / Mobileapp. Access to this Website / Mobileapp does not authorize anyone to use any name, logo or mark in any manner. References on this Website / Mobileapp to any names, marks, products or services of third parties or hypertext links to third party Website / Mobileapp or information are provided solely as a convenience to you and do not in any way constitute or imply SVGS endorsement, sponsorship or recommendation of the third party, information, product or service. SVGS is not responsible for the content of any third party Website / Mobileapp and does not make any representations regarding the content or accuracy of material on such Website / Mobileapp.

• If you decide to link to any such third party Website / Mobile App, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website / Mobileapp (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website / Mobileapp for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website / Mobileapp or any related software.

• All software used on this Website / Mobileapp is the property of SVGS or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website / Mobileapp/ may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website / Mobileapp/ is strictly prohibited.

• Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by SVGS, one of its affiliates or by third parties who have licensed their materials to SVGS and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website / Mobileapp is the exclusive property of SVGS and is also protected by Indian and international copyright laws.

All content included in or made available through any svgs Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of svgs or its content suppliers and protected by Indian copyright laws. The compilation of all content included in or made available through any svgs Service is the exclusive property of SVGS and protected by Indian copyright laws

3. No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the SVGS Software, whether in whole or in part.

4. Updates. We may offer automatic or manual updates to the SVGS Software at any time and without notice to you.

Objectionable Material

• You understand that by using this Website / Mobileapp/ or any services provided on the Website / Mobileapp/, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website / Mobileapp/ and any service at your sole risk and that to the fullest extent permitted under applicable law, SVGS and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims. We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances. We offer the following alternative to our online form for copyright complaints only. You may submit written claims of copyright infringement to our Copyright Agent at:

Copyright Agent

SVGS.CO.IN-Legal Department




No.109,Easwaran Koil Street,Puducherry-605 001

Written claims concerning copyright infringement must include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;

• A description of the copyrighted work that you claim has been infringed upon;

• A description of where the material that you claim is infringing is located on the site;

• Your address, telephone number, and e-mail address;

• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.


Parties other than SVGS operate stores, provide services or software, or sell product lines through the svgs Services. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties not from svgs, we are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). svgs does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Warranties and Liabilities

• SVGS shall make no representation with regard to quality, colour, specifications, image, performance, material, ingredients etc. SVGS’s endeavours to make available the products ‘as is’ where basis. The liability of PRIPL is limited to the extent of displaying.


• You agree to defend, indemnify and hold harmless SVGS, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SVGS or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


• This User Agreement is effective unless and until terminated by either you or SVGS. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Website / Mobileapp/. SVGS may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website / Mobileapp/, Such termination will be without any liability to SVGS. Upon any termination of the User Agreement by either you or SVGS, you must promptly destroy all materials downloaded or otherwise obtained from this Website / Mobileapp, as well as all copies of such materials, whether made under the User Agreement or otherwise. SVGS's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website / Mobileapp or affect any liability that may have arisen under the User Agreement.

Coupon Usage - Terms & Conditions

• No two offers can be clubbed together

• Coupon discount will be only to the maximum amount mentioned in the coupon

• Coupon discount is not applicable to Promotional Items and the value of coupon discount will reduce by proportionate sale amount of Promotional Items.

• The Value and Duration of the Coupon may change at the sole discretion of svgs.

Cash back Usage - Terms & Conditions

• Cashback Offer is not valid on (Edible Oil, Baby Food, Sugar).

• The cashback amount on online purchases will be credited in the wallet within 7 working days.

• One mobile number is eligible to get a cashback only once.

• Customers can add and get cashback on 2 pieces of the same product per bill except (coffee, tea, butter).

• Cashback redeemable will be 10% of the bill value.

• The cashback amount may vary depending on the actual MRP/ Selling price Of the product at the time of invoicing.

4. You authorise Svgs to contact you for any transactional purposes related to your order/account.That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

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